• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 2nd Sep 2024

* The Project Manager will be responsible for managing the CDC's COVID-19 Administration Reporting System Help Desk 2.0 (CARS HD) operations.

 This includes overseeing the implementation and day-to-day execution of help desk activities.

* The Project Manager will ensure the timely and high-quality resolution of help desk inquiries for select CDC systems supporting the COVID-19 vaccine response

   and routine vaccinations.

* Lead the daily operations of the help desk, ensuring compliance with the operational workflows and escalation paths defined in the help desk operations plan.

* Oversee Tier 1 and Tier 2 support, ensuring the prompt resolution of user inquiries related to the Vaccine Administration Management System (VAMS) and V-safe.

* Scale help desk support to accommodate surge demands as required by the CDC.

* Develop and maintain detailed project plans, including timelines, milestones, and resource allocation, in line with the project's SLA.

* Coordinate project activities, monitor performance metrics (e.g., call handling times,issue resolution rates), and provide weekly and monthly status reports to CDC

  stakeholders.

* Support project coordination efforts, such as scheduling calls, tracking issues, and ensuring timely escalation and resolution.

* Identify and manage risks, developing mitigation strategies in line with program requirements.

* Ensure all help desk inquiries and issues are tracked, prioritized, and addressed in accordance with the reporting requirements

* Supervise and manage help desk personnel, ensuring all staff receive adequate training in CDC systems, including ongoing refresher training as necessary

* Implement quality control measures to evaluate help desk performance and user satisfaction.

* Act as the primary point of contact between the help desk operations team and CDC’s Contracting Officer (CO), Contracting Officer’s Representative (COR), and other designated stakeholders.

* Participate in regular status meetings with the CDC to discuss project progress, risks, and issue resolution strategies.