Manage end-to-end delivery of multiple, enterprise-wide strategic projects evolving our business application and infrastructure platforms
Lead and work with organizational cross-functional teams to ensure on time, on budget, quality initiatives that support Five9’s business & technology strategies
Ensure solutions meet agreed quality criteria, address project issues and risks, and build trusted relationships between delivery teams and business partners
Collaborate closely with project stakeholders, to understand their requirements, provide expert advice on effort estimates and overall project feasibility, secure appropriate resourcing from business and IT teams, ensuring alignment of project with organizational objectives
Provide timely project updates and visibility into any factors impacting scope, schedule, or cost to sponsors and stakeholders
Create and maintain project artifacts including stakeholder presentations, project charters & plans, status reports, risk management reports, retrospectives, etc.
Provide guidance to project team members while adhering to PMO standards and processes
Develop strong working relationships with the business and technology teams to ensure overall program success
Proactively and aggressively manage expectations with stakeholders by aligning team members and management on project goals, scope and issues resolution
Bring knowledge of both Waterfall and Agile Project Management methodologies, processes and tools, including scope management, schedule management, cost management, quality management, resource management, procurement, change management, risks management, issues management
Work with the PMO team and contribute to process improvements to enhance quality and execution of initiatives
Apply business domain and technical acumen to ramp up quickly on Five9’s products, technologies, infrastructure, change management, development and release management processes