Understand customer requirements via listening, workflow, observational studies, paper forms, and other existing forms of documentation.
Evaluate business processes, anticipate requirements, uncover areas of improvement, and develop and implement healthcare solution strategies.
Gathering critical information from meetings and JAD sessions with various stakeholders, while producing useful summaries and meeting minutes.
Work closely with the product research and development team for product design and enhancement.
Convert customer requirements into use cases and development requirement documents.
Write test cases for the requirements.
Implement User Acceptance Tests and manage client testers and results and participate in system testing, user acceptance testing, and validation of implemented solutions.
Explain concepts and detailed requirements to the development team.
Effectively communicating your results, insights, recommendations to cross-functional team members and management.
Work closely with patients, clinical staff, technicians, and managerial staff as well as third-party solution providers.
Review final implementation with development team.
Train support and training teams on the feature
Ensure that delivered solutions meet the specified requirements and are of high quality