Responsible for functioning as the Technical SME on an enterprise-wide system.
Responsible for implementations of products/services that involve significant Commonwealth and federal oversight.
Provides direct technical expertise to Executive applications involving national security.
Delivers support and design for industry specific applications that require integration with statewide systems or applications.
Interacts with executive level business users or technical experts.
May function as a niche SME.
Demonstrates expertise in teaching/conveying technical and/or functional courses/concepts.
Develops appropriate work programs and use to effectively schedule tasks/assignments.
Identifies improvements to project standards to achieve high quality services/products.
Actively contributes as an expert or actual designer.
Provides accurate estimates for design and programming efforts for system changes and enhancements.
Confirms that technical architecture will support all changes required by product enhancements.
Anticipates, identifies, tracks, and resolves issues and risks affecting own work and work of the Application Team.
Develops contingency plans as necessary.
Applies specific expertise to ensure that products meet defined customer objectives.
Anticipates and resolve issues specific to the team.
Determines time estimates and schedule for own work and resolve issues in a timely manner.
Determines server sizing and configuration, printer configuration, bandwidth analysis and capacity planning.
Monitor the availability of updates/upgrades to server hardware, tests and installs updates/upgrades. (SCCM/SCOM)
Superior interpersonal and customer service skills required including ability to work effectively in a team environment. High level of proficiency in effective problem solving required.
Identifies and tracks issues, risks, and action items.
Participates in product design reviews to verify that design meets quality standards and functional/technical requirements.
Performs impact analyses on production fixes and enhancements to establish priorities.
Provides basic product support and provide accurate and complete answers to detailed product questions in a timely manner.
Provides effective on-site product support as needed.
Accurately sets severity of identified defects.
Provides input to training and / or documentation materials regarding latest technical and functional design changes.
Documents all work for future reference.
Reviews the system test approach and conditions used as the basis for detailed test scenarios.
Follows quality standards.
Analytical and customer service skills.
Communicates accurate and useful status updates.
Able to work in a team environment.
Completes assigned tasks.
Strong communication skills; both written and spoken.