• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Sep 2024

• Requirement Gathering:

  • Engage with business stakeholders to identify and document business needs and requirements.
  • Conduct workshops, interviews, and surveys to gather comprehensive information.

• Salesforce Configuration:

  • Configure Salesforce Sales Cloud and Service Cloud to align with business processes and requirements.
  • Develop and maintain custom objects, fields, workflows, and validation rules.

• Custom Applications:

  • Analyze, design, and implement custom applications built on Salesforce platform.
  • Collaborate with developers to ensure custom solutions are delivered as per specifications.

• Solution Design:

  • Translate business requirements into functional specifications and solution designs.
  • Develop and maintain detailed documentation including process maps, user stories, and acceptance criteria.

• Testing and Quality Assurance:

  • Design and execute test plans, test cases, and test scripts to ensure high-quality deliverables.
  • Coordinate user acceptance testing (UAT) and resolve any issues or defects.

• Training and Support:

  • Create user training materials and conduct training sessions for end-users.
  • Provide ongoing support and troubleshooting for Salesforce-related issues.

• Continuous Improvement:

  • Stay updated with Salesforce releases, features, and best practices.
  • Recommend improvements to processes and systems based on industry trends and user feedback.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 3+ years of experience as a Salesforce Business Systems Analyst or a similar role.
• Strong exposure to Salesforce Sales Cloud and Service Cloud.
• Experience with Salesforce custom applications and integrations.
• Proficiency in Salesforce configuration and administration.
• Knowledge of Salesforce development (Apex, Visualforce) is a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Salesforce Administrator (ADM 201) or Salesforce Advanced Administrator (ADM 211) certification is preferred.
• Salesforce Sales Cloud and Service Cloud certifications are highly desirable.