US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 11th Sep 2024
• Lead the design, development, and implementation of ServiceNow modules and applications, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and others.
• Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications.
• Develop and maintain ServiceNow workflows, UI policies, business rules, and client scripts.
• Oversee platform upgrades, patching, and new feature deployment to ensure optimal performance and stability.
• Provide leadership and mentorship to a team of ServiceNow developers and administrators.
• Ensure best practices and standards are followed for development and platform configuration.
• Identify areas for process improvements and automation opportunities.
• Monitor platform performance, troubleshoot issues, and implement solutions to ensure reliability and performance.
• Serve as the primary point of contact for ServiceNow-related projects, enhancements, and support.
• Prepare and maintain documentation related to system configurations, customizations, and workflows.
• Discuss with Product IT Leads
• Gather requirements (may be aided by another BA if available)
• Estimate the work
• Get the work done through offshore SN dev resources
• Ensure they build apps using best practices as a gatekeeper review their work before goes to QA/Prod
• Ensure reusability
• Ensure security/performance best practices are followed
• Adhere to the client guidelines
• Find opportunities to build core framework/reusable components
• Partner with SN vendor for upgrades and other enhancements
• Coordinate with internal IT stakeholders for maintenance/upgrades/rolloutQualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in ServiceNow development and administration.
• Proven experience as a ServiceNow Lead or in a similar leadership role.
• Strong SN App Engine Lead.. (not developer/indiv contributor)
• Strong knowledge of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, or CSM.
• Experience with JavaScript, HTML, CSS, and other web technologies.
• Familiarity with REST/SOAP APIs, integrations, and data migration.
• ServiceNow Certified Implementation Specialist (CIS) or Certified System Administrator (CSA) certification is preferred.
• Excellent problem-solving skills and ability to work in a fast-paced environment.
• Strong communication skills and the ability to collaborate with crossfunctional teams.