Tagcor

Sailpoint

o SailPoint IdentityNow certification.

o Familiarity with related IAM technologies and industry best practices.

Primary Responsibilities Customer Support:

• Act as a point of contact for business partners, addressing inquiries, issues, and requirements related to

identity and access management.

• Provide timely and effective resolution to customer?reported problems and incidents.

• Collaborate with cross?functional teams to ensure seamless integration and alignment with business objectives.

Enhancements and Development:

• Participate in small?scale development projects to enhance SailPoint functionality and meet evolving business needs.

• Design, develop, test, and implement SailPoint solutions, ensuring high?quality deliverables.

• Contribute to the improvement of existing processes and workflows.

Performance Optimization:

• Monitor and analyze the performance of SailPoint implementations, identifying opportunities for optimization.

• Implement measures to enhance system efficiency and responsiveness.

• Collaborate with team members to conduct periodic performance assessments and implement improvements.

Connected Applications Integration:

• Work closely with various business units to integrate and manage connected applications within the SailPoint ecosystem.

• Ensure seamless connectivity and data flow between SailPoint and integrated applications.

• Troubleshoot and resolve integration issues, ensuring a reliable and efficient IAM environment.

Documentation and Training:

• Maintain comprehensive documentation of SailPoint configurations, enhancements, and troubleshooting procedures.

• Provide training and knowledge transfer to team members and end?users as needed.

Minimum Requirements / Education

• Bachelor's degree in Computer Science, Information Technology, or related field.

Minimum 3+ experience supporting SailPoint applications