Provide technical guidance on achieving goals via recommended features, functionality, and design.
Responsible for supporting the design, development, and continuous improvement of enterprise Service Management solutions in ServiceNow.
Understand the impact of security and compliance on platform design and data.
Perform day-to-day maintenance and configurations in ServiceNow.
Develop systems integrations and process automation.
Development efforts will include (but are not limited to) custom portal pages, modules, API and software integrations, customized web pages, User interface policies, scripts, etc.
Scope and implement practical enhancements and changes.
Manage customer portals according to business needs.
Assess the ServiceNow instance's health and maintain the platform's integrity.
Perform updates and releases, including planning and testing.
Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
Assist with application and platform upgrades.
Provide general support, administration, and maintenance of the ServiceNow platform.