ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
Proven experience in one additional product line outside of ITSM
Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, and other such technologies
Experience implementing systems using the Agile/Scrum (ITBM) methodology
Active listening skills, respecting others' points of view, and taking ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)