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US Citizen
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Green Card
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EAD (OPT/CPT/GC/H4)
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H1B Work Permit
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Corp-Corp
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W2-Permanent
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W2-Contract
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Contract to Hire
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UG :- - Not Required
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PG :- - Not Required
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No of position :- ( 1 )
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Post :- 24th Sep 2024
- Minimum 4 years of experience as a ServiceNow Administrator, with at least 1 year of experience in an L2 support role.
- Deep understanding of ServiceNow functionality, including ITSM, ITOM, ITBM, and other modules.
- Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript, and Jelly.
- Experience with ServiceNow integrations, including REST APIs, MID Servers, and Web Services.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- ServiceNow Certified System Administrator (CSA) certification is required; ServiceNow Certified Implementation Specialist certification is preferred.
- Experience working in an Agile development environment is a plus.
- Administer and configure the ServiceNow platform according to business requirements and best practices.
- Perform platform upgrades, patches, and enhancements in collaboration with IT teams.
- Create and manage user accounts, roles, and groups to ensure proper access controls and permissions.
- Configure and maintain ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalog.
- Develop and maintain ServiceNow workflows, business rules, UI policies, and other customization as needed.
- Monitor system performance, troubleshoot issues, and optimize platform performance.
- Collaborate with stakeholders to gather requirements and implement new features and functionality.
- Provide technical support and assistance to end users, including troubleshooting and issue resolution.
- Create and maintain documentation, including system architecture diagrams, configuration guides, and knowledge base articles.
- Stay current with ServiceNow releases, updates, and best practices, and recommend improvements to existing processes and procedures