84 months of experience creating documentation, instructions, training and testing materials for Enterprise applications that serve multiple groups with user bases of over 1,000 users in the public or private sector.
36 months of experience authoring technical documentation including user guides, training manuals.
24 months of experience leveraging MS Office Suite to produce deliverables.
36 months of experience working with technical staff and stakeholders at all levels to define business and technical processes
12 months experience building reports using Oracle Analytics tools like OBIEE or Oracle BI Publisher.
24 months of experience with Siebel Case Management System
12 months of experience using UPK (User Productivity Kit)
12 months of configuring and testing calendar integration products including CALDAV
12 months of experience with Oracle SQL to assist with staging data for training environments.
12 months of experience working with Public sector