Should have both technical (D365, Power Platform) and Project Management experience
Worked on at least two large end-to-end D365 CE or Power Apps - Model Driven implementation
Good understanding of D365 CE business processes and configurations.
Lead functional workshops with customers, document requirements, and design appropriate solutions
Help customers define and document processes when there are no processes in place
Assist technical consultants with architecting D365 CRM or xRM system, related customizations, and reports to model the client’s organizational processes
Create and lead on functional and solution design and specification documents
Create detailed project scope documents for the customer, which includes both estimates for the tasks that will be completed and the project schedule in Microsoft Project
Lead and deliver internal sessions on best practices and new functionality and features
Advise customers on best practices for CRM processes and user interface components
Build project timelines, estimate of level of effort, manage milestones, and course correct projects to maintain schedule
Working experience in using Agile best practices/Scrum/Azure Dev Ops.
Define acceptance criteria and partner with engineering to ensure that features align with requirements
Drive User Acceptance Testing with key stakeholders
Provide regular updates to stakeholders on projects
Partner with business teams to ensure that appropriate change management plans exist for the release of larger features
Orchestrate planning, communications, testing, and stakeholder management across multiple teams.
Verify that solutions implemented capture the benefits identified during planning.
Provide guidance to tier 1 tool support personnel, and assist in the management of internal vendor support team
Serve as an escalation point during outages or investigations
Work with leadership to understand broader strategies for technology and ensure that solutions implemented follow best practices and contribute to long term vision for organization.
Good knowledge in compliances - data, accessibility, UI/UX, Security
Experience working with Offshore team
Minimum Six years' experience in D365 CE or Power platform technologies