Tagcor

Systems Administrator

• Responsible for activities related to systems administration.

• Assisting in aiding other staff/vendors on various projects, directing their activities, and may assist in evaluating their work.

• Ensuring long-term requirements of systems operations and administration, which may include the overall systems planning.

• Responsible for maintaining, administering, and configuring specialized applications and their components.

• Assisting in implementing enhancements that will improve the reliability and performance of the system(s).

• Responsible for testing and documenting application upgrades/updates/patches and new releases which may include some program design.

• May be responsible for quality assurance reviewing of applications.

• Evaluating new and existing software products.

• Conferring with department management to assist in planning, organizing, and controlling the activities of assigned area(s).

• May assist with project management in assigned area(s).

• May provide administrative support to multiple projects or project phases.

• Assisting in defining system software and hardware requirements.

• Mentoring and providing guidance to new and lower-level staff.

• Monitoring, troubleshooting, and reproducing issues found on incoming ‘help tickets’ for applications.

• Assisting in direction of incoming Help Desk requests to determine how best to aid agencies.

• Acting on incoming Help Desk requests for service to prioritize resources.

• Assisting in the creation of training materials for maintenance/support of specialized solutions.