• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th Oct 2024

•    Proven 3 to 5+ years of experience as an ITIL practitioner in Infrastructure services or Application Management.
•    Hands-on experience configuring the ServiceNow platform.
•    In-depth knowledge of various ServiceNow applications and modules, particularly Incident, Request, Problem, and Change Management.
•    Familiarity with configuration management, CMDB, and Service Catalog practices.
•    Experience building complex IT solutions with integrations across multiple third-party systems.
•    Proficiency in implementing ITSM, ITAM, and ITOM processes, with additional knowledge in ITBM preferred.
•    Strong understanding of engineering principles and practices.
•    Excellent communication and presentation skills.
•    Familiarity with Agile methodologies and ITIL; ITIL certification is a plus.
•    Ability to work effectively with technical and business stakeholders to meet end user requirements.
•    Relevant ServiceNow certification is desirable.
•    Exposure to California state agencies and Federal and State programs.
•    Ability to identify organizational inefficiencies and drive improvements in technical infrastructure.
•    Proficiency in creating high-level business models and implementing effective organizational governance structures.