Provide technical writing support, standardization of documentation, and business support across the SOC
Develop Computer Security Incident Response Plan (CSIRP), SOC Incident Playbooks, Standardization of Incident Reports, RACI grids per playbook, Website guidance for workforce members reporting security incidents to the SOC
Assist in the definition and measurement of SOC Service Level Agreements (SLA), Memorandum of Understanding (MOU), Memorandum of Agreement (MOA), and other formal documentation to support the SOC
Integrate Key Performance Indicators (KPI) and develop status reporting for stakeholder consumption
Provide business analysis, process analysis, and project coordination services
Develop business cases, business impact statements, and integrate security prioritization metrics to drive business decisions
Provide information security function task tracking, develop resource estimates, and provide priority schedules
Analyze business processes, procedures, and organization structure to identify problems and determine solutions
Elicit requirements from stakeholders, analyze the requirements, document, and create functional specifications as required