• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Oct 2024

- Architect, configure, and customize the ServiceNow platform to meet the organization’s specific needs and requirements from multiple teams within the organization.
- Define and manage data structures, such as tables, fields, and relationships.
- Architect, design, and implement business rules, workflows, and UI policies.
- Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
- Provide support for workflow or story related issues.
- Enhance the existing Incident management workflows and define SLA’s and Approvals
- Design and implement Problem Management processes in ServiceNow according to Agency requirements.
- Design and implement the Change Management module according to the Agency requirements and ITIL best practices.
- Design and implement the Service Catalog.
- Create and manage service requests and service offerings as defined by the Agency.
- Integrate ServiceNow with internal applications.
- Implement automation through workflows, scripting, and orchestration.
- Develop and maintain reports and dashboards to provide insights into IT service performance.
- Customize and configure reporting tools within the ServiceNow platform.
- Plan and execute platform upgrades.
- Manage patches and updates to ensure the platform’s security and stability.
- Design and implement the Knowledge Management module.
- Identify and address issues related to performance and scalability as needed.
- Provide training to end-users and other administrators.
- Document configuration changes, processes, and best practices.
- Design and implement the ServiceNow CMDB as defined by the Agency
- Must be flexible to work overtime as needed, including weekends, holidays, and off-hours.