US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 7th Oct 2024
• Utilize 3 to 5+ years of proven experience as an ITIL practitioner in Infrastructure services or Application Management to drive IT Service Management (ITSM) initiatives within the organization.
• Configure the ServiceNow platform to meet the specific needs and requirements of the business.
• Demonstrate extensive knowledge and practical experience across various applications and modules of the ServiceNow platform including Incident, Request, Problem, and Change Management.
• Develop a strong understanding of configuration management, Configuration Management Database (CMDB), and Service Catalog functionalities.
• Build and implement complex solutions, including integrations with multiple third-party systems to streamline processes.
• Implement IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) processes, with a desire to expand expertise into other modules such as IT Business Management (ITBM).
• Apply solid engineering practices to design and implement IT solutions that align with business objectives.
• Communicate effectively and present technical solutions to both technical and business stakeholders.
• Demonstrate a strong understanding of Agile methodologies and ITIL principles, with ITIL certification considered a plus.
• Collaborate with technical and business stakeholders to support end user requirements and drive continuous improvement initiatives.
• Possess relevant ServiceNow certification to showcase expertise in the platform.
• Leverage knowledge and experience working with California state agencies, departments, and Federal and State programs and organizations.
• Identify structural issues within the organization, recommend improvements, and drive efficiencies in technical infrastructure.
• Visualize and create high-level models to aid in future analysis and mature business architecture.
• Develop and implement effective organizational governance structures to ensure alignment with business goals and strategies.