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• No of position :- ( 1 )

• Post :- 14th Oct 2024

•    Supporting day-to-day hybrid IT Operations.
•    Responsible for the daily systems administration in support of on-premises (VMware) and cloud (AWS) environments and applications.
•    Operation of Infrastructure services, and backups (NetBackup, Veeam, AWS backup) including incident response and coordination of MSP response.
•    Manage disaster recovery (DR) for servers, databases, and file shares.
•    Administration of endpoint dependencies, including central patching, application delivery, and updates.
•    Supporting, maintaining, and implementing Window Servers (VMware)
•    Manage Windows client and Server operating systems in an Active Directory environment.
•    Supporting and managing infrastructure devices LAN, WAN, VPN, Firewall, Switches, Routers, Server Hardware.
•    Management of security certificates.
•    Maintain technical configuration and knowledge base documentation.
•    Monitoring/Alerting response and resolution.
•    Troubleshoot and address hardware, software, and OS-related issues.
•    Manage escalations (internal and external).
•    Participate in testing and implementation of new or upgraded servers and software applications.
•    Participate in local, regional, and global projects under the supervision of senior staff.
•    Support, and supplement available training for, end user service or application issues, including Linux OS.
•    Provide support to on-prem and Cloud storage systems based on NetApp platforms.
•    Participate and provide mentoring in the IT department’s Co-Op program. 
•    Assist Co-Ops with improving IT workflows and processes, while enabling them to learn and apply new technologies.
•    Participate in rotational backup support of 24/7/365 global applications as part of an on-call rotation is required. 
What You’ll Bring: 
•    BS in Systems, or Network Administration, or equivalent experience.
•    4 plus years of experience managing Windows client and Server operating systems in an Active Directory environment.
•    Experience with Linux Operating Systems (Ubuntu, CentOS, RedHat, or AWS Linux).
•    Experience with networking and troubleshooting network protocols.
•    Demonstrated problem-solving and troubleshooting skills.
•    Familiarity with web and application servers.
•    OKTA and/or Azure AD experience are a plus.
•    Ability to:
o    Learn quickly and perform under timeline expectations.
o    Prioritize & manage several tasks, work independently, and accomplish broad objectives.
o    Collaborate and work productively with IT staff and research scientists of highly diverse backgrounds.
•    Excellent creating and maintaining technical and user-focused documentation.
•    Must have:
o    Excellent customer service skills and enjoy working in a small collaborative team.
o    Experience and commitment to excellent customer service (on the phone, remotely, in person).
o    Comfortable with and able to lift 50lbs) move standard IT equipment (computers, printers, etc.), and able manage computer and equipment setup requiring accessing cabling behind desks and on the floor.
•    Desired Qualifications:
o    Experience working effectively with Managed Services Providers (MSPs) to deliver targeted solutions.
•    Experience or exposure to:
o    SDDC (VMware Cloud).
o    Database administration (Oracle, SQL, MySQL, Postgres).
o    Cloud service delivery.
o    Management of systems in a VMWare environment.
o    DevOps technology (automation, containerization, log aggregation).
o    Backup technologies (Veeam, NetBackup).