Own and drive end-to-end delivery of medium to large-scale initiatives, build roadmaps, project plans with dependencies, track progress, identify and resolve dependencies, proactively identify risks and mitigate, escalate in a timely manner eliminating issues by managing systemic impediments.
Work with multiple Engineering leads and teams, Product, Business to define E2E delivery milestones and drive value delivery for our customers.
Partner with the Product team ensuring a large backlog is built.
Ensure Program/Project status is up to date in the system of record, communicate the status at regular intervals to all stakeholders including executive updates.
Monitor progress ensuring results are reviewed and facilitate the User Acceptance Testing process, developing rollout plans, and communicating them to all stakeholders ensuring alignment.
Partner with the Operations team for successful roll out of the product to global agents.
Coordinate major feature releases and ongoing delivery of value to customers where multiple teams are involved in development.
Responsible for Product Launch approval, ensures each product release has mandatory approval from including Engineering, Product, Marketing, and business stakeholders.
Ensure appropriate systems development and project management processes are being utilized.
Provide expert advice and coaching to leads and teams to ensure best process execution.
Communicate roll up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues risking milestone delivery.
Build work breakdown structures with dependencies aligning to the project goals.
Program Metrics and Reporting: Establish performance metrics and KPIs to monitor project
health and progress. Provide regular program status updates and executive-level reports communicating the status with outcomes and accomplishments.
Technical Expertise: Possess a strong understanding of the technical aspects of projects they manage. Collaborate with technical teams to make informed decisions and assess feasibility.
Hold daily SCRUM calls as needed to ensure healthy sprint deliverables
Partner with Engineering team to build detailed WBS/Schedule and hold team accountable to deliverables