The ServiceNow Developer engages in various platform configuration and development activities.
Admin and development responsibilities span multiple modules and applications, including ITSM, HR, ITAM, SecOps, and the CMDB.
While responsibilities can span the entire platform, the primary focus is on building ITSM solutions and maximizing ServiceNow value for the business.
The ServiceNow Developer works as part of a team to deliver value in a large, complex, fast-paced environment.
The ServiceNow team is responsible for all facets of support, administration, configuration, and development.
This includes responding to complex customer needs, maintaining security, providing continuity, and ensuring the platform delivers maximum value to support organizational goals.
Reporting Structure and Work Setting: The ServiceNow Developer reports to the Manager of ServiceNow Development.
This position also works collaboratively with all support and engineering teams within the company. This role is typically performed remotely.
Essential Duties and Primary Responsibilities: Provide technical guidance on achieving goals via recommended features, functionality, and design.
Responsible for supporting the design, development, and continuous improvement of enterprise Service Management solutions in ServiceNow.
Understand the impact of security and compliance on platform design and data.
Digital : ServiceNow Customer Service Management, ServiceNow