• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( )

• Post :- 19th Oct 2024

a. End user support tasks involve helping users resolve technical issues and providing guidance. 

b. Tasks may include, but is not limited to, the following: 

(1) Troubleshooting Issues (e.g., Diagnosing and fixing software problems reported by users). 

(2) Account Management (e.g., Assisting with account setup, password resets, and access issues). 

(3) User Training (e.g., Offering training sessions or resources on using software tools effectively). 

(4) Documentation (e.g., Creating and maintaining user manuals, FAQs, and troubleshooting guides). 

(5) Remote Support (e.g., Using remote desktop tools to resolve issues directly on the user’s machine). 

(6) Feedback Collection (e.g., Gathering user feedback to improve services and support). 

(7) Incident Reporting (e.g., Documenting issues and resolutions for future reference and analysis). 

(8) Escalation (e.g., Identifying issues that require higher-level technical support and escalating them accordingly). 

(9) System Monitoring (e.g., Keeping an eye on system performance and user activity to preemptively address issues). 

(10) Patch Management (e.g., Ensuring software and systems are up to date with the latest patches and updates). 

(11) Onboarding Support (e.g., Assisting new users with their initial setup and orientation)