Tagcor

Project Manager

Experience Required: 10-15 years in total.
Role Overview:
- Manage Operations and Support teams for a large cloud-based application.
- Analyze, identify, troubleshoot, and rectify application/infrastructure issues.
Technical Skills:
- Strong knowledge of telemetry & monitoring tools (e.g., Splunk, AppDynamics, Grafana, CloudWatch).
- Own and manage major incidents in production and lower environments as defined by customers.
- Proficient in Java-based applications, Microservices, REST APIs, and Cloud technologies.
Preferred Experience:
- Experience with Siebel CRM and customer-facing application platforms and infrastructure.
- Understanding of GraphDB and GraphQL technologies.
Metrics and Compliance:
- Track and ensure compliance with metrics such as SLA, MTTR, MTTA, and MTBF for the application.
- Identify improvement areas and drive automation and transformation initiatives.
Collaboration and Communication:
- Collaborate with onshore and offshore teams to ensure application support activities are completed within SLAs.
- Communicate project status, issues, and risks to all stakeholders, cross-functional teams, and managers.
Additional Qualities:
- Passion for learning and adapting to new technologies as per project needs.
- Experience in client-facing roles with excellent communication skills.