US Citizen

Green Card

EAD (OPT/CPT/GC/H4)

H1B Work Permit

Corp-Corp

W2-Permanent

W2-Contract

Contract to Hire

Consulting/Contract

UG :- - Not Required

PG :- - Not Required

No of position :- ( 1 )

Post :- 22nd Oct 2024

• Troubleshooting Issues (e.g., Diagnosing and fixing software problems reported by users).
• Account Management (e.g., Assisting with account setup, password resets, and access issues).
• User Training (e.g., Offering training sessions or resources on using software tools effectively).
• Documentation (e.g., Creating and maintaining user manuals, FAQs, and troubleshooting guides).
• Remote Support (e.g., Using remote desktop tools to resolve issues directly on the user’s machine).
• Feedback Collection (e.g., Gathering user feedback to improve services and support).
• Incident Reporting (e.g., Documenting issues and resolutions for future reference and analysis).
• Escalation (e.g., Identifying issues that require higher-level technical support and escalating them accordingly).
• System Monitoring (e.g., Keeping an eye on system performance and user activity to preemptively address issues).
• Patch Management (e.g., Ensuring software and systems are up to date with the latest patches and updates).
• Onboarding Support (e.g., Assisting new users with their initial setup and orientation).