Play an active role partnering with business leaders and teams to understand and drive technology/information requirements through internal and external service providers to achieve the required technology and information capabilities
Support Provider Operations activities to ensure the accurate, timely, and cost effective implementation of new and existing processes and functionality in both the NCTracks system and the new Provider Data Management/Credentials Verification Organization (PDM/CVO) modules to include planning, requirements, prioritization, Customer Service Requests, service tickets, File Maintenance Requests, defects, training, and testing.
Participate and collaboration with other workgroups to collect and analyze data assist with testing and validation of data and business processes evaluate file layouts, risks of modifications, and downstream impacts to other systems utilize systems to holistically research, identify and resolve errors with data transmission prioritize needs of Provider Operations.
Participation in creating and maintaining Provider Operations reporting and dashboarding.
Serve as a primary point of contact for the change control and technical processes used by Provider Operations
Assist with other projects and activities as needed Skills:
Excellent analytical, critical thinking and problem solving skills.
Broad understanding of an array of Information technologies and their uses.
Ability to extrapolate conclusions from large data reports
Proven ability in establishing and maintaining effective working relationships with internal and external stakeholders.
Excellent verbal and written communication skills.
Proven ability to recommend modifications to program policy and procedure to minimize risk and/or improve effectiveness.
Ability to work independently and assess project and assignment requirements.
Ability to organize and follow complex and/or detailed technical procedures
Adaptability and capability to work in a fast paced environment
Ability to pay close attention to detail and communicate in a clear and concise manner (written and oral).
Excellent interpersonal, analytical, research, and documentation skills.