Experience, knowledge, and exposure to various project delivery methodologies (Waterfall, Iterative, Agile)
Strong process orientation and analytical/problem solving skills including the ability to interpret and clarify technical issues
Demonstrated facilitation skills, written and verbal communications skills, organizational skills, and the ability to deliver clear, concise presentations
Demonstrated team spirit with strong adaptability, openness to feedback, and the ability to work cooperatively and creatively across an organization
Demonstrated strong leadership skills
Proficiency with Microsoft Office products
Demonstrated experience working under tight deadlines
Demonstrated experience working independently in high-priority situations
Demonstrated understanding of business case justification methodology used to recommend process improvements or technology enhancements
Demonstrated excellent interpersonal skills
Demonstrated ability to manage conflict
Must be extremely organized and detail-oriented with ability to communicate with both business personnel and technical experts
Utility background preferred but not required
Senior level: ITIL v3 or v4 a plus
Senior level: Bachelor’s degree in computer science or an equivalent discipline or equivalent work experience
40 hours of ongoing professional training per year with at least 10 hours related to this role