US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 25th Oct 2024
• Act as the voice of the customer, working with project team members and business stakeholders to fully understand business processes, pain points, and customer needs.
• Develop expertise in customers’ business applications and organizational data management concepts, advocating for the customer throughout the SDLC.
• Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution.
• Diagram current processes and propose modifications using process flows, context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders.
• Discover and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes.
• Decompose requirements into Epics and Features; create clear and concise user stories that are aligned with customer goals and are easy to implement by technical teams.
• Map user stories to technical designs for system modifications, ensuring that solutions meet customer expectations.
• Identify and group related user stories into Themes; document dependencies, ensuring alignment with customer priorities and business processes.
• Assist the Product Owner in maintaining the product backlog with a customer-first mindset.
• Perform Quality Analyst functions, defining test objectives, test plans, and test cases, while executing tests (including regression testing) to ensure customer satisfaction.
• Coordinate and facilitate User Acceptance Testing (UAT) with business stakeholders, ensuring that the customer is at the center of the testing process and keeping Project Managers/Scrum Masters informed of progress.