• US Citizen

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 26th Oct 2024

 1. Respond to and triage support questions and support requests from Client engineers

2. Follow internally developed support processes and workflows

3. Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary

4. Use Client’s tools to investigate problems and correlate them to release events or code rollouts

5. Extract relevant information from log files and other sources to debug, identify owners or root causes

6. Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners

7. Write basic tools and test cases to improve the speed and quality of support

8. Work with technical writers to improve documentation in areas covered by support

9. Produce reports for leadership with data on performance of the program

10. Assist with scaling the program to new areas, onboarding new hires and measuring success

11. Champion user support issues and advocate for user experience and product support

12. Provide insights and suggestions on product development and the product roadmap; contribute to product development