• US Citizen

• Green Card

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 16th May 2026

• Act as ServiceNow Product SME ensuring deep knowledge of ongoing product changes delivered by the vendor and champion how the organization uses them.
• Work with Product Owner to manage the product backlog and roadmap
• Use deep ServiceNow product knowledge to lead the requirements gathering process with customers, process teams, product owner, and internal development team ensuring that ServiceNow capabilities are being leveraged as designed by the vendor.
• Elicit and create initial epics/features and elaborating into user stories that clearly describe the functional and non-functional requirements
• Deliver business requirements via artifacts such as epics, features, stories, acceptance criteria, process flows / diagrams, etc.
• Document requirements using the right level of detail for the development, quality assurance, and support team members.
• Clarify requirements and update use cases / user stories as needed throughout the software development life cycle.
• Assist in the development of project definitions, cost/benefit and risk analysis, work plans, estimates, progress reports, and presentations.
• Utilize ServiceNow Automated Test Framework to perform testing and identify root cause of failures to identify defects and ensure issues are resolved before promoting updates to production