Plan and execute the phased rollout of Jaggaer to three or four user groups, ensuring smooth implementation for each phase.
Communicate timelines, activities, and dependencies to stakeholders and gather feedback from each phase to refine the process for subsequent groups.
Production Support and Issue Management
Serve as the primary point of contact for production support, managing user inquiries, troubleshooting, and issue resolution.
Implement issue tracking workflows and maintain knowledge bases to support end-users and enhance the system's usability.
Collaboration with Organizational Change Management (OCM)
Work with OCM to drive adoption and support a seamless transition for each rollout phase.
Coordinate communications with users, including emails, FAQs, and change management materials, to ensure clarity and engagement.
Coordination with Training Manager
Collaborate closely with the dedicated training manager to ensure training schedules align with rollout phases and that all training objectives are met.
Provide feedback to the training manager on user needs and monitor training effectiveness as each group transitions to Jaggaer.
Performance Monitoring and Continuous Improvement
Track system performance and engagement metrics, implementing improvements as needed.
Collaborate with stakeholders to evaluate the rollout’s success and identify opportunities for process and support improvements.