Lead the design of AI-based solutions for personalized customer experiences across omnichannel platforms (web, mobile, chatbots, voice, etc).
Ensure alignment of AI solutions with enterprise architecture and industry best practices, including compliance with healthcare regulations.
Prepare conceptual Design / Arch systems that leverage machine learning, natural language processing (NLP) and GenAI to enhance customer interactions, including virtual assistants and recommendation engines.
Stay updated on the latest advancements in AI, machine learning, and healthcare technologies by reviewing whitepapers, research papers, and industry reports.
Evaluate new AI technologies and trends, proposing innovations that align with business needs and competitive market demands.
Engage with business stakeholders, including product owners and department heads, to translate business requirements into AI-enabled solutions.
Participate in JAD session with product and help them realize art of possible using AI technologies.
Present AI strategies and architectures to stakeholders, demonstrating the value and impact on business outcomes.
Partner with data scientists, software engineers, and UX teams to architect end-to-end AI systems.
Develop and maintain comprehensive architecture documentation, including AI model lifecycles, data flow diagrams, and integration plans.