Under the direction of Senior Staff Engineer, the Business Analyst is responsible for the following:
Lead activities related to the requirements, design, development, and deployment of operations assurance processes.
Apply business knowledge to effectively understand, document, and communicate requirements that define project’s scope.
Analyze existing processes, workflows, systems, and applications. Create as-is and to-be internal business processes and capture current business processes for future improvement and streamlining and as part of feature development.
Assess the system specifications and offer feedback around potential gaps in specifications and prioritization.
Help identify and manage gaps, inefficiencies in the operations assurance business processes.
Engage appropriate project stakeholders and end users throughout project life cycle that includes the definition, requirement development, testing, training, implementation, and post “go-live” phases.
Evaluate vendor partners/solutions and assist in coordination of implementation efforts.
Assist with process improvements focusing on improvements related to people, process, and technology.
Support the development of a culture of safety, compliance, and operational excellence, and demonstrate commitment through active participation and the empowerment and accountability of personnel at all levels.
Provide technical guidance to create training, material/brochures, surveys, reports and supports ad-hoc operations activities as required.
Assist in the development, execution and evaluation of change strategies and initiatives including communication and training plans, Change Management roadmaps, measurement, and sustainment plan.
Develop, track, and maintain change management metrics.
Coordinate and plan change management activities in support of IT and the business.
Assist with the maintenance and implementation of a resistance management plan for element owners and key process owners.
Assist with collaborative workshops and work relationships that focus on both the quality of the solution as well as organizational acceptance.
Assist with the continuous development and implementation of Operations Tools and Systems in alignment to short/long term initiatives and Company strategy.