6-8 years of BSA experience working with Salesforce Service Cloud
Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
Manage various salesforce projects, including gathering information, planning, and executing projects.
Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
Works with the design team to ensure that the most significant business operations are addressed.
Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business overall strategy and ethos.
Create a requirements management strategy for the project, which describes, the process for elicitation, documentation standards, and formats.
Familiarity with the backlog grooming process, attributes, review, and approval process.
Plan and monitor scope by ensuring that needs are within the SOWs scope and communicating any variances for inclusion in the change control process.
Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
Maintain a functional grasp of the business requirements and project solutions.