Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
Install, configure, and maintain operating systems, software applications, and hardware components
Troubleshoot and resolve hardware, software, and network issues in a timely manner
Assist with the setup and deployment of new equipment and technology
Perform regular maintenance and updates to ensure optimal performance of IT systems
Document and track all support requests and resolutions using a ticketing system
Collaborate with other IT team members to address complex technical issues
Provide training and guidance to end-users on best practices and IT policies
Ensure compliance with company IT policies and security protocols
Develop and leverage application centric Key Performance Indicators (KPI’s) to identify inefficiencies, streamline processes, and drive informed decisions offer an outstanding customer experience to all employees