4-7 years of experience delivering top-tier technology support
4-7 years of experience collaborating with cross-functional teams and vendors
4-7 years of experience proactively identifying and resolving technology issues using telemetry tools.
Strong communication utilizing email, running bridges and conference calls.
Top Technical Skills: Networking, understanding how networks work, SAML, OIDC, Microsoft Entra, Change process, How to open up change records and getting them approved, web browsers, developer tools in web browser including SAML tracer, able to decipher and decrypt a JWT (jwt.io) for Open ID Connect for claims and troubleshooting.
Advanced support experience with Office 365, Slack, Teams, Google Suite, Zoom, Webex, etc.
Strong executive communication skills.
Strong understanding of Change process
Customer-centric approach.
Motivated and adept at problem-solving under pressure.
Proficiency in supporting various software and hardware, including Office 365, Slack, Teams, Webex, desktops, laptops, peripherals, etc.
Network support skills, including patching, connectivity troubleshooting, and basic firewall support.