• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 14th Nov 2024

(1.)  To adhere to quality standards, regulatory requirements and company policies

(2.)  To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

(3.)  To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.)  To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.

(5.)  To provide support for on call escalations /L3 level support and doing incident & problem management (6.)  Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.