Tagcor

Desktop support

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers 5 Years
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams 5 Years
Image or provision new equipment hardware & provide to customer 5 Years
Use strong organizational skills to track onboarding & shipping activities based on customer requests. 5 Years
Follow asset management processes to ensure proper customer billing 5 Years
Testing Intune processes for Tier 3 team & providing feedback 5 Years
Test upgrades and software changes 5 Years
Install software following security & internal processes 5 Years
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond 3 Years
Basic knowledge of Macintosh Apple devices with a willingness to learn 3 Years