• US Citizen

• Green Card

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 18th Nov 2024

SAP L1 Support MM Location:-Arkansas City, KS(Winfield KS) ( Day 1 Onsite role) Work permit:-  Visa Independent  Mode of hire:- SUbcon    JD  Incident Solving ¿ Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters ¿ Perform root cause analysis and provide solutions ¿ Achieve a good level of customer satisfaction ¿ Attend e Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching ¿ Share and document knowledge through creation of WIKI entries and Knowledge Base articles 2) Additional Tasks ¿ Participate in weekend support/ 24x7 support activities ¿ Report errors to development organizations ¿ Participate in Knowledge Management (WIKI content, Knowledge Base Articles) 3) Support Without Incidents ¿ participate in projects aimed at achieving the organizational vision. ¿ Carry out new tasks as requested e.g. participate in Real time support (chat) in cooperation with an experienced support engineer. Behaviors: ¿ Ownership ¿ Take ownership of the decisions you make. ¿ Accountability ¿ Be accountable for the actions you take. ¿ Responsibility ¿ Take responsibility for the end results or outcomes. EDUCATION ¿ University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered. SKILLS AND COMPETENCIES Required: ¿ Excellent diagnostic and technical analysis skills ¿ Ability to assess, plan and troubleshoot while collecting information about the customer issue. ¿ Solid understanding of Internet technologies ¿ Familiarity with general business terms and processes ¿ Excellent English communication skills (written and oral)