• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 19th Nov 2024

✓ Must have knowledge of Production Application Support as SRE L2 lead.

✓ Working knowledge in solid leve2 support experience in eCommerce platforms Shopify, Blue Yonder.

✓ Hands on experience in Monitoring, Logging, Alerting, building Dashboard and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic). This engagement is a customer using NewRelic, PagerDuty hence it is good to have this expertise.

✓ Should know how to write SQL query to fetch details from NewRelic, database etc.

✓ Should know how to investigate logs, Leverage basic Java skills to write scripts.

✓ Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan.

✓ Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.

✓ Experience working with postman.

✓ Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy) ✓ Should know how to work with the Dev team, cross functional teams across time zones. ✓ Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms

✓ Ability to clearly communicate and understand a technical idea/concept.

✓ Ability to work in a professional environment while interacting with peers and stakeholders, collaborate with offshore teams.

✓ Excellent written and verbal communications skills.

✓ Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator.

✓ Capability to work with people in different time zones.

✓ Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology. ✓ Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team. ✓ Create and maintain detailed documentation. ✓ A “CAN DO ATTITUDE”