Collaborate closely with all Portfolio Management group which includes Portfolio Accounting, Portfolio Analytics, Security operations, Portfolio Implementation, Portfolio engineering, Traders and Trading operations Teams to ensure system is performing as expected
Monitor production platforms for start of day readiness and general system health
Effectively foster dialogue and communication between internal business customers, Technology Teams, and our application vendors
Provide operational and incident support for your assigned applications and modules
Perform root cause analysis on production incidents and propose solutions to prevent recurrence
Define user stories and acceptance criteria based on business requirements
Define business, functional and technical systems requirements accompanied with solution detail, diagrams
Participate in the software development lifecycle
Identify ways to streamline processes by recommending items for automation, re-structuring, or elimination
Provide business recommendations based on critical analysis
Maintain a high-level of accuracy while managing multiple requests with varying complexities and due dates