- Serve as IT product configuration administrator for Atlassian JIRA, BOX.com and any other small SaaS/COTS products implemented in future
- Partner with business and IT stakeholders to identify and implement configuration-based enhancements to support Atlassian JIRA and BOX.com based on industry best practices
- Troubleshoot and resolve configuration-related issues and defects and determine whether to escalate to vendor support
- Partners with the key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processes
- Elicits and writes requirements for all requested enhancements to supported products
- Creates and/or maintains appropriately detailed business and system documentation
- Creates detailed data mappings, as needed, for data integration with legacy systems
- Serves as an escalation point of contact for the IT Production Support Team for supported systems
- Partners with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration, maintenance and enhancement of the supported applications
- Partners with key business and technical stakeholders to annually review, maintain and/or
- evelop an operational support plan for the products
-Serve as the subject matter expert for both the use of the supported applications and their technical implementation
-Works with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systems
-Directs Stakeholders to submit a project initiation request for enhancements or additions that exceeds the bandwidth, capacity and/or capabilities of day-to-day administration and 3rd party vendor supported enhancements
-Coordinates Release & Change Management efforts and for ensures that the change management process is followed for each release, including those that contain just product configuration changes
-Mentor(s) and trains a back-up resource if/when available
Other duties as assigned such as a back-up to the CAR, BAR and VAL applications as needed for resource redundancy (training and guidance provided)