• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 22nd Nov 2024

Act as the primary contact for internal users via a ticketing system (ServiceNow)
Proficiency in using ticketing systems to document ticket progress
Strong understanding of IT best practices with regard to user permissions, backups, approval processes
Dependable, reliable performance under all circumstances with an eye on continuous improvement opportunities
Act as a second level support for Helpdesk colleagues
Basic administration in Entra AD and M365, including adding/removing/troubleshooting users and groups, checking sign in logs, adding/removing licensing
Microsoft Office365 - Troubleshooting of clients Outlook, OneDrive, and Teams, including remote clients
Administration of Exchange Online; forwarding mail to other accounts, and adding aliases, managing shared mailboxes and permissions
Windows troubleshooting for common issues like time zones and printing
Working Knowledge of Entra/Azure, Endpoint Manager, AutoPilot
Stays informed about the overall technical direction of the company's IT solutions and security, including software roadmaps, upcoming releases, and new patches or fixes
Keeps detailed Standard Operating Procedure (SOP) documentation for all deployed enterprise IT solutions
Experience with RMM solutions like ConnectWise, NinjaOne, DattoRMM
Working knowledge of migrating or creating new SSO connections in Azure
Solid understanding of troubleshooting Internet connectivity as it pertains to IP subnetting, DHCP, and DNS
Enjoys documentation and keeping it up to date