Analyze and map backend workflows, particularly in settlements, trade processing, and residential mortgage operations, to identify improvement opportunities.
Develop and optimize SQL queries and reports to support data analysis and decision-making processes.
Collaborate with IT teams and business stakeholders to design and implement system enhancements and new features.
Conduct requirement gathering sessions, prepare detailed documentation, and ensure clear communication between technical teams and business users.
Manage projects from conception to completion, including setting timelines, milestones, and managing stakeholder expectations.
Provide training and support to users on new systems and processes.
Perform regular system audits and prepare reports for management highlighting potential issues and solutions.