Three to five years relevant experience with BA/BS degree in related field, or one to three years relevant experience with MA/MS in related field, or equivalent combination of education and experience in Business Analysis in an IT environment.
Demonstrated skills eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases/scenarios, and task/ workflow analysis.
Experience working with clients/project stakeholders to analyze data information needs and functional requirements, and developing documents as needed including functional requirements (business requirements document), project plans, use cases, process documents, workflow documents, and test plans.
Strong written and oral communication skills with an ability to facilitate meetings with cross-functional (technical and business users, volunteers).
Very strong understanding of business or technical process changes, implementations, and deployments, including vendor deployments.
Demonstrated knowledge of, and fluency in using Structured Query Language (SQL).
Proficient in Microsoft Excel, including the ability to create and manipulate spreadsheets, use advanced formulas and functions (such as VLOOKUP, CONCAT and pivot tables), and perform data analysis to support business decision-making processes.