Tagcor

Netview OPS/MVS SA z/OS Tivoli Suite of monitoring and automation products BMC AO TEP Control-O

Troubleshooting technical issues
Responsible for successful completion of Installation, configuration and migration
Ensure maximum uptime according to the SLA
Improves and maintains customer and employee satisfaction
Perform problem determination followed by root cause analysis and documentation
Implement changes to z/OS and installed SW followed by documentation
Participate in analyzing, planning and implementation of upgrades to z/OS and installed SW
New products installation, testing and customization
Working with incident and change management tools
Understand and implement specific customer requirements
Perform root cause analysis
Defining processes and ensuring that the processes are adhered to
Responsible for strategizing a backup plan and test plan for failure scenario
Monitoring and maintaining SLA requirements by the team members
Planning Backup/Restoration Strategy for 24x7 operation support
Testing / Auditing/processes as required from time to time
Identify Skill gaps and plan for training / knowledge updating