• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 29th Nov 2024

The Transportation Engineering Content Management (ECM) department is looking for a contractor for a 12-month engagement that is an expert with web content updates and support of user access roles/permissions for our SharePoint on premise platform. Our ideal candidate must bring a blend of outstanding customer service, urgency, self-direction, and technical know-how.

ECM Operations Support Specialist duties include:

· Provide prompt, effective, and courteous support for all SharePoint-based application solutions within the ECM portfolio, supporting the transportation lifecycle.

· Monitor ServiceNow, ensuring timely responses to problems, questions, and requests.

· Resolve end user issues swiftly, involving technical experts when needed.

· Create and provide help documentation for common problems.

· Gather and report issues on EAS systems during the daily executive status call.

·        Create new sites for Conceptual Express Designs, Preconstruction Projects, and upcoming Construction contracts, both on request and proactively.

·        Create and maintain access groups for various partners and internal teams.

·        Perform annual audits of access groups to ensure accurate membership and contact information.

·        Approve requests for lettings and grant access to Conceptual Express Design and Preconstruction Project sites.

·        Assist with ad hoc testing of new application development features as needed