Expertise in ServiceNow Discovery, including Service Mapping, features and functionality
Creates and maintains custom patterns, probes, and sensors to accommodate internal discovery requirements.
Understanding of network protocols (e.g., SNMP, WMI, SSH)
Knowledge of CMDB structure and data relationships
Ability to align discovery data with IT service management processes
Participates in platform upgrade planning, testing, and validation.
Strong analytical and problem-solving abilities
Participate in the design, development, and implementation of enhancements of Servicenow instances.
Document system and application architectures and maintain the Service-Now platform for Enterprise Information Systems (EIS).
Solid understanding of Agile Framework and ceremonies (e.g., Standups, review, refinement)
Design, develop, optimize, and enhance Service-now application software to deliver solutions that automate and audit business processes.
Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control release management and deployment.Understanding of network protocols, including SNMP, WMI, and SSH.
Ability to align discovery data with IT service management processes.
Strong analytical and problem-solving abilities to troubleshoot issues and provide innovative solutions.