- Document and refine requirements, user stories, and high-level process workflows for new and existing projects.
- Create and maintain robust Business Requirement Documents (BRDs), user stories, and operational workflows.
- Lead the development of end-to-end business requirements, rules, and user stories while supporting operational improvements and testing (PMO and ORT).
- Collaborate with stakeholders to identify business problems, evaluate opportunities, and propose effective solutions.
- Act as a key touchpoint for stakeholders, ensuring a clear understanding of projects from concept to deliverable.
- Communicate project changes and their impact on business units and customer operations effectively.
- This critical role bridges strategic goals, customer operations stakeholders, and development/testing teams, ensuring alignment and clarity in project execution
Preferred Qualifications:
- Legal or government experience is advantageous but not mandatory.
- Ability to write comprehensive BRDs and process flow diagrams.
- Strong communication skills and an ability to present to diverse audiences.
Key Skills:
- Business Requirements Documentation (BRD) expertise.
- Experience in flowcharting and process workflow documentation.
- Exceptional communication and presentation skills.
Work Environment:
- 60%: Meetings and presentations with stakeholders and teams.
- 40%: Writing, documenting, and refining deliverables.