-
US Citizen
-
Green Card
-
EAD (OPT/CPT/GC/H4)
-
H1B Work Permit
-
Corp-Corp
-
W2-Permanent
-
W2-Contract
-
Contract to Hire
-
UG :- - Not Required
-
PG :- - Not Required
-
No of position :- ( 1 )
-
Post :- 5th Dec 2024
- Review change request forms submitted by customers to validate accuracy and identify issues with implementation.
- Collaborate with requestors to refine request forms, when required.
- Test change requests in lab, when required.
- Implement and validate changes in production.
- Provide technical information in support of customer service requests.
- Respond, investigate, and troubleshoot monitoring alerts and customer raised incidents.
- Troubleshoot DNS, DHCP, IPAM, and NTP related configuration and service issues.
- Plan, test in lab, and implement patches in production for DNS, DHCP, IPAM, and NTP infrastructure.
- Generate monthly customer facing operational reports.
- Train and lead future teammates, when required.
- Make recommendations for process and technical improvements.
- Work closely and effectively with customers, partners, vendors, and team members to provide exceptional customer service.