• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 11th Dec 2024

Minimum 8 to 12 yrs experience in Snow admin platform3-6 yrs experience in snow development activity. Should have managed large customer instances

Must handle day today L3 activities and monitoring tasks. Should develop workflows, implement integration.Should manage version upgrades along with integration management.

Should have exposure in to service now scripting and automation, hands on scripting experience is must.  

Extremely proficient with the system , especially ITSM Pro modules, virtual chat agent, service portals, API connectors and custom tables we created 

Must have basic scripting knowledge to update custom UI, business rules etc. 

Proficient to handle all system configurations, catalog item creation , troubleshooting flows etc.Must have created work flows and fix work broken work flows.

Should have knowledge in ITIL process to mange the system effectively. Should manage ITIL licenses on SNOW for cost effective utilization.Should handle platform migration activities as an individual or to lead the effort with a team.

Team management experience is added advantage.

GraduateFluent in EnglishManage customer directly without any escalationSupport customer during US work hours.

Expert in Java script and experience on Powershell script. Integrate ServiceNow with other tools and external platforms using APIs and web services. Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, Event Management, and Configuration Management. Customize ServiceNow workflows, Flow designer, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation. Configure and maintain the CMDB data model, ensuring accurate and up-to-date configuration item (CI) information.