• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 12th Dec 2024

•    Problem Evaluation: Analyze and assess complex business problems to determine root causes and identify potential solutions using ServiceNow.
•    Technical Assistance: Provide expert guidance and support in identifying and implementing ServiceNow systems and processes that are both cost-effective and aligned with business requirements.
•    Requirements Gathering: Collaborate with stakeholders to gather, document, and prioritize business requirements and translate these into clear, detailed technical specifications.
•    Solution Design: Develop and propose recommendations for resolving business issues, leveraging ServiceNow capabilities to design and implement effective solutions.
•    Documentation: Create and maintain comprehensive documentation of business requirements, technical specifications, and system configurations.
•    Implementation Support: Assist in the deployment of ServiceNow solutions, ensuring that they are integrated smoothly into existing systems and processes.
•    Testing and Validation: Support the testing of ServiceNow implementations to ensure they meet business needs and perform as expected.
•    Continuous Improvement: Monitor and evaluate the performance of ServiceNow solutions, recommending enhancements or adjustments as necessary to optimize functionality and efficiency.
•    Stakeholder Communication: Maintain regular communication with stakeholders, providing updates on project progress and addressing any concerns or issues promptly.
•    Training and Support: Provide training and support to end-users to ensure effective adoption and use of ServiceNow solutions.
Qualifications:
•    Education: Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field. Relevant certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus.
•    Experience: Minimum of [X] years of experience as a Business Analyst, with a strong focus on ServiceNow. Proven experience in evaluating complex business problems and implementing technical solutions.
•    Technical Skills: Proficiency in ServiceNow platform capabilities, including ITSM, ITOM, ITBM, and related modules. Strong understanding of system integrations, workflows, and process automation.
•    Analytical Skills: Excellent problem-solving abilities with a keen eye for detail and a strong analytical mindset.
•    Communication: Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
•    Project Management: Experience managing projects or working within a project management framework is desirable.
•    Teamwork: Ability to work effectively both independently and as part of a team, collaborating with various stakeholders to achieve project goals.
Personal Attributes:
•    Proactive: Demonstrates initiative and takes ownership of tasks and projects.
•    Adaptable: Able to adjust to changing priorities and requirements in a dynamic environment.
•    Customer-focused: Committed to delivering high-quality solutions that meet or exceed customer expectations.